Terms and conditions

ORDERS: All orders for M-oprema & orodja, d.o.o products will be accepted only if they are in accordance with our general sales conditions. Exceptions are possible only if approved by M-oprema & orodja, d.o.o.

The issuance of the order confirmation confirms our official acceptance of the order. M-oprema & orodja, d.o.o reserves the right to change any part of the order in the event of incorrect data entry or other bureaucratic errors on the website www.mist.si.

If the customer is unable to pay for the order, M-oprema & orodja, d.o.o reserves the undisputed right to cancel the order or postpone the delivery of the relevant material until payment is received.

PRICES & PAYMENTS: The prices listed in the price list are fixed and non-negotiable. In the online store, prices are displayed separately without and with VAT. The final prices are determined based on the price list, discounts, and delivery charges in force at the time of order confirmation. The VAT rate is the one in force at the time of order confirmation.

Payment is made directly to M-oprema & orodja, d.o.o. Rounding or arbitrary deductions are not allowed. The amount paid must exactly match the invoice issued.

Payment options available through www.mist.si are:

  • direct bank transfer (proforma invoice)
  • deferred payment (applies to contractual partners who are legal entities)
  • cash on delivery
  • credit card

DELIVERY: The delivery times stated in the order confirmation are only estimates. M-oprema & orodja, d.o.o. does not accept responsibility for any delays caused by our suppliers or delivery services. We contractually send the goods via Pošta Slovenije, which guarantees a delivery period of 1-3 working days. The delivery time is subject to the influence of holidays and vacations.

DELIVERY CONDITIONS: Delivery costs for orders worth less than 100 euros gross are charged at a value of 4.5 euros gross. For orders over 100 euros, M-oprema & orodja, d.o.o. covers the postage.

TRANSPORT: The goods are delivered at the buyer’s (legal entity) own risk, even if M-oprema & orodja, d.o.o. chooses a priority courier. M-oprema & orodja, d.o.o. does not accept responsibility for goods that are damaged, malfunctioning, stolen, or altered during transport.

If you receive a damaged shipment, please notify us within 24 hours of receiving the shipment at info@mist.si. For easier resolution, attach a picture of the damaged goods. We will replace the damaged goods as soon as possible. Replacement is not possible if the goods show signs of use or if we were notified of package damage too late.

If the shipment is lost, immediately notify the sender and the courier.

WITHDRAWAL FROM THE CONTRACT: The buyer may withdraw from the contract unless the goods are clearly personalized.

Withdrawal is formalized by written notice to info@mist.si, within a maximum of eight days from the day of delivery. The notice must clearly state the intention to terminate the contract.

APPLICABLE LAW AND JURISDICTION:

This contract is subject to Slovenian law. The seller reserves the right to refuse orders from countries outside the European Union or to require additional guarantees for payment and shipping.

Any disputes arising from or in connection with this contract shall be settled amicably. If an amicable settlement cannot be reached, the competent court in Ljubljana, Slovenia, shall have exclusive jurisdiction.

PRIVACY AND DATA PROTECTION:

M-oprema & orodja, d.o.o. is committed to protecting the privacy of its customers and users of its website. Personal data provided by customers will be used solely for the purpose of fulfilling orders and for communicating with customers about their orders.

M-oprema & orodja, d.o.o. will not sell or disclose customer information to third parties unless required by law or necessary to fulfill an order (e.g. sharing customer information with a shipping company to deliver an order).

Customers have the right to access and correct their personal data. For more information about our privacy policy, please visit our website or contact us at info@mist.si.

WARRANTY:

M-oprema & orodja, d.o.o. provides a warranty for all products sold on its website in accordance with Slovenian law.

The warranty period for products is 24 months, unless otherwise stated in the product description. The warranty covers defects in materials and workmanship that occur during normal use.

If a product is found to be defective during the warranty period, customers should contact M-oprema & orodja, d.o.o. at info@mist.si. The company will arrange for the product to be repaired or replaced as quickly as possible.

FINAL PROVISIONS:

These terms and conditions represent the entire agreement between M-oprema & orodja, d.o.o. and the customer and supersede any prior agreements or understandings, whether written or oral.

M-oprema & orodja, d.o.o. reserves the right to modify these terms and conditions at any time without prior notice. The modified terms and conditions will be posted on the company’s website and will take effect immediately upon posting.

If any provision of these terms and conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

The customer may not assign or transfer any of its rights or obligations under these terms and conditions without the prior written consent of M-oprema & orodja, d.o.o.

Any failure by M-oprema & orodja, d.o.o. to enforce any provision of these terms and conditions shall not be construed as a waiver of that provision or of the right to enforce it.

TERMS AND CONDITIONS FOR PHYSICAL BUYERS

ORDERS: All orders for our products will be accepted only if they comply with our general sales terms and conditions. Exceptions are possible only if approved by M-oprema & orodja, d.o.o.

Issuing an order confirmation confirms our official acceptance of the order. M-oprema & orodja, d.o.o reserves the right to change any part of the order in case of incorrect data entry or other bureaucratic errors on the website www.mist.si.

If the customer is unable to pay for the order, M-oprema & orodja, d.o.o reserves the unquestionable right to cancel the order or postpone the delivery of the relevant material until payment is received.

PRICES & PAYMENTS: Prices listed on the price list are fixed and non-negotiable. In the online store, they are displayed separately without and with VAT. Final prices are determined based on price lists, discounts, and delivery costs applicable at the time of order confirmation. The VAT rate is the one in force at the time of order confirmation.

Payment is made directly to M-oprema & orodja, d.o.o. Rounding or arbitrary deductions are not allowed. The paid amount must exactly match the issued invoice.

Payments can be made through www.mist.si using:

  • direct bank transfer (pro forma invoice)
  • deferred payment (applies to contractual partners who are legal entities)
  • cash on delivery
  • credit card

DELIVERY: The delivery times indicated on the order confirmation are only estimates. M-oprema & orodja, d.o.o. does not assume responsibility for any delays resulting from delays from our suppliers or delivery services. The goods are contractually sent via Pošta Slovenije, which guarantees a delivery period of 1-3 working days. The delivery time is subject to the influence of holidays and vacations.

DELIVERY CONDITIONS: Delivery costs for orders valued under 100 EUR gross are charged at a rate of 4.5 EUR gross. For orders over 100 EUR, M-oprema & orodja, d.o.o. covers the shipping costs.

TRANSPORT: If you have received a damaged shipment, please notify us at info@mist.si within 24 hours of receiving the shipment. For easier resolution, attach a picture of the damaged goods. We will replace the damaged goods as soon as possible. Replacement is not possible if there are signs of use on the goods or if we were informed of the package damage too late.

If the shipment is lost, notify the sender and the courier immediately.

WITHDRAWAL FROM CONTRACT: The buyer (physical person) can withdraw from the contract for any reason within 14 days. The goods must be returned unused, in the original packaging, with all accompanying elements, no later than 30 days from the receipt of the goods.

Withdrawal is formalized with written notice to info@mist.si. The notice must clearly indicate the intention to terminate the contract.

Withdrawal from the contract is not possible if the goods have been clearly personalized, the return period has expired, or the goods have been made to measure (according to the customer’s wishes).

APPLICABLE LAW AND JURISDICTION:

This contract is subject to Slovenian law. The Seller reserves the right to refuse orders placed outside of Slovenia. Contracts are written in Slovenian, with the exception of English upon request. The Seller reserves the right to modify the terms of sale set forth in this document. The competent court for any disputes shall be the District Court in Ljubljana.

COPYRIGHT: All rights reserved under the law.

M-oprema & orodja, d.o.o, prohibits copying or reproducing its text, design, or illustrations, in whole or in part, without written consent.

We reserve the right to protect our interests in case of any infringement in Slovenia or abroad.

EXPORT CONTROL CLAUSE: Deliveries and services (contract fulfillment) shall be carried out only on the condition that their fulfillment complies with national or international export control regulations and does not violate any embargoes or other sanctions. The Buyer undertakes to provide all necessary information and documents required for export or transfer to other EU Member States. Delays due to export control assessments or procedures for issuing export control permits shall cancel delivery conditions and dates.

DATA PROTECTION

In accordance with Article 13 of EU Regulation 2016/679 (GDPR), M-oprema & orodja, d.o.o. wishes to inform the customer that personal data required for contract fulfillment will be processed solely for the purpose of fulfilling contractual obligations.

Data may be disclosed to other companies or other entities for the purpose of performing the contract only in cases provided for by law. Your personal data will not be shared and will be stored only for the period required for contract fulfillment and any additional time required by law. You may also request updates, corrections, or integration of your data, object to its use, and obtain an updated list of any data held by M-oprema & orodja, d.o.o.